We've put a whole list of questions that
we get asked by our guests along with answers. We hope you
find this a useful source of information. If you can't find
what you're looking for or have a question you'd like us to
answer then please do get in touch
can I hire ski/snowboard equipment from?
Upon arrival our ski technician will arrive with all your
pre-ordered equipment. He will personally fit everything for
each guest making sure that all the equipment fits perfectly.
time can we arrive at the Chalet on arrival day?
You can arrive any time after 3pm.
time must we leave by on departure day?
You must be packed and out of your room by 10am so that we
can clean the chalet for the next guests! If you have an evening
flight, then we are happy for you to leave your bags in the
chalet and pick them up when youre ready to leave.
do we organise ski school?
You can pre-book your lessons with us if you already know
what you would like or we can reccomend a ski school and you can book direct.
much is a lift pass?
You can find the prices of lift passes by clicking
I need to take my passport to the Swiss resorts?
No, leave it safe in the chalet. There is no border control
in the Portes Du Soleil.
I need to take Swiss money to the Swiss resorts?
You dont have to worry about changing up Swiss money.
All restaurants and bars on the Piste accept Euros.
is the best way to get from the airport to resort?
We can organise transfers from
the airport for all group sizes. If you are looking to rent
a car, then go to our travel
page for a direct link to a rental company!
I need to bring my own towels and linen?
No. We provide linen and towels.
I need to pay tourist tax?
No, these are paid for by us.
I need to bring a photo for my lift pass?
You only have to bring a photo if you need a lift pass for
more than 6 days.
Can I book
my lift pass in advance?
Yes. Save time at the lift office by getting in touch with
us, and well have your lift pass ready for you when
you get here. These must be paid for on arrival at the chalet.
can I get internet access from?
We have a broadband wireless network in operation at the chalets.
If you have a wireless laptop capable of accessing the internet
then you are welcome to use it.
are the best places to go out to at night?
There are a number of bars to
go to in Morzine. The Cavern bar is lively and good for a
cheesy night out. Upstairs in the Buddha Café
there are nice leather sofas to relax on and more easy music
to listen to. Then there is the Dixie Bar which plays all
sporting events on satellite tv and has the nice feeling of
an English pub! Whatever you like, there is something for
do I get to and from the slopes?
If your chalet has an in-resort minibus service then we will take you all to the slopes after you have finished
breakfast in the morning. We will also pick you up after your
days skiing and bring you back to the chalet for afternoon
time is breakfast?
Breakfast is served between 07:30 09:30.
time is dinner?
Evening meals are served at around 7.30pm, giving you time to
have a rest after a day on the hill, or sample the local bars
for a spot of après ski.
Kids meals are generally served at 6pm.
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